Katie Anderson is a lean thinker, coach and healthcare change agent. She is a California native living in Tokyo. In her blog she writes regularly about lean and leadership.
In her two recent articles (Part I & Part II) Katie tells us about her experience in The Toyota Memorial (TMH) Hospital, Toyota City, Japan. The “most lean hospital” in Japan! This hospital is a great example of how Toyota Production System can be applied to hospital environment as well to achieve better results and customer satisfaction.