Transforming Care, One Project at a Time


For our hospital, the first push towards lean thinking came a few years ago from a project promoted by the regional government, which aimed to optimize patient flow in Tuscany’s hospitals.

It was a very comprehensive project, through which we started our work in the Emergency Department. It was the area of the hospital (it treats 55,000 people every year) where we knew we could get great results in a short time, even just for the fast nature of the work there – we are used to measure it in minutes or hours, rather than days or weeks. We saw the ER as the best way to put ourselves to the test and show the power of lean to the rest of the organization.

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